Q: How long does a sample take to arrive?
A: Typically within 1 week. Times may vary depending on raw materials and regional conditions.
Q: What is the lead time for a first order?
A: Stock items typically ship around 2–4 weeks from order. First harvest (shincha) new tea requires approximately 8–10 weeks.
Q: Which countries do you ship to, and how is shipping cost calculated?
A: We have a track record of shipping to over 20 countries — including smaller volumes — across the US, EU, Middle East and Asia. Shipping cost is quoted based on destination and weight.
Q: How are import duties and customs handled?
A: We normally trade on DAP (Delivered at Place) terms.
Q: Can I obtain organic certification documents?
A: Organic certification is available for select products. Where certified, we can provide the relevant documentation upon request.
Q: What is the MOQ and how is pricing determined?
A: We can accommodate orders from 5kg and above. Pricing varies by grade and volume, so we will prepare a quotation tailored to your requirements.
Q: Can we set up an annual contract or secure allocation?
A: Annual contracts are available by consultation. Once a contract is in place, we can reserve annual allocation (secured volume) for you.
Q: Can you visit our office?
A: Yes, office visits are possible. Please note that English-speaking staff is limited, so we kindly ask you to contact us in advance to arrange.
Q: Do your factories hold food safety certifications?
A: We work with a wide network of partner farms and factories across Uji. Certification status varies by partner — please enquire about the specific product you are interested in.
Q: Can you provide a COA or pesticide residue test report?
A: Where documentation already exists, we can provide it. For tests that have not yet been carried out, we can arrange them provided the testing cost is covered.
Q: What is the shelf life, recommended storage and packaging?
A: Shelf life is, as a rule, one year from the month of shipment. We recommend refrigerated or frozen storage. Bulk is packed in 20kg aluminium bags; smaller quantities in 1kg aluminium bags, with 100g and 30g formats also available.
Q: Can we arrange a farm or factory visit?
A: Farm and factory visits can be arranged for established ongoing business partners. We look forward to welcoming you once we have built a regular trading relationship.
Q: Is matcha the same as green tea?
A: Matcha is a premium form of Japanese green tea: shade-grown tencha leaves from Uji, Kyoto, stone-ground into a fine powder. Kyoto Chanokura wholesales both matcha and other Japanese green teas directly from Kyoto.
Q: Do you offer OEM and private label matcha?
A: Yes. Kyoto Chanokura is an OEM and private label matcha supplier with one of Japan's largest OEM track records. We blend matcha and Japanese green tea to your specification in Kyoto, so you can sell it under your own brand.
See the full OEM process and terms →
Q: Can I contact you via WhatsApp or WeChat?
A: Yes. Send an inquiry through the contact form below and our representative will contact you — just mention WhatsApp or WeChat and we'll connect you directly.
